How Do I Know If I’m Choosing the Right General Contractor?
What Spokane & North Idaho Homeowners Should Look For
Hiring a general contractor isn’t just about getting a remodel done — it’s about trusting someone with your home, your money, and your peace of mind. And with so many options out there, how do you know you’re choosing the right one?
At The Building Company, we’ve worked with homeowners across Spokane, Coeur d’Alene, and beyond who came to us after a bad contractor experience. Here’s how you can avoid that — and feel confident about your decision from the start.
🛑 First, Know the Red Flags
Before we talk about what to look for, let’s quickly hit what to avoid:
- No license or insurance: If they can’t show documentation, walk away.
- Vague or verbal estimates: You need a written scope, not a napkin number.
- Poor communication: If they ghost you during the bidding process, it won’t get better later.
- High-pressure sales tactics: A good contractor doesn’t rush you into a decision.
- Unwillingness to work with permits: This isn’t just sketchy — it can get you fined or stuck with a failed inspection when you go to sell.
If your gut says something feels off — it probably is.
📐 Design Within Budget — Not Just to Impress
A great design should fit your goals and your wallet. That’s why we partner with local designers who know how to work within budget constraints without watering down the outcome.
Example:
You might want quartzite counters — but did you know there’s a high-quality quartz alternative that looks similar and costs 30% less?
Or you may be set on hardwood floors, but a quality LVP (luxury vinyl plank) can look just as sharp, stand up better to moisture, and save you thousands.
We help you value-engineer your project — not cut corners, but make smart substitutions that preserve the end result.
✅ What to Look for in a Reliable General Contractor
Here are the traits and practices we recommend every homeowner prioritize:
1. Transparent Process
They should walk you through what to expect — not just in general terms, but how they specifically manage communication, timelines, payments, and decisions.
At ThThe Building Company, we use a clearly structured preconstruction process to align expectations and eliminate surprises before you sign a construction agreement.
2. Strong Communication & Documentation
You should never wonder what’s going on. The right GC:
- Replies to questions promptly
- Sends regular updates
- Documents changes through formal change orders
- Keeps a paper trail (in a good way)
We give our clients weekly updates and use shared tools so you’re never in the dark.
3. Real Local Experience
Local knowledge matters. You want someone who knows Spokane’s permitting departments, CDA’s zoning quirks, and how to build for winter in Priest River or Hayden.
Ask for examples of similar projects they’ve completed — not just nice photos, but real clients you can talk to.
4. Licensed, Bonded, and Insured
Don’t just ask — verify it. Every reputable contractor in Washington or Idaho should have current credentials. And if they can’t provide proof of general liability and workers’ comp? That risk falls on you.
5. They Use Subs — But Still Add Value
Most contractors (ourselves included) use specialized subcontractors for plumbing, electrical, drywall, etc. The key is in how they manage those subs:
- Scheduling and coordination
- Quality control and accountability
- Managing city inspections and code compliance
A good GC doesn’t just hand off the work — they orchestrate the entire build.
🙋 Questions to Ask Before You Hire
Here are a few smart questions that can reveal a lot about a contractor’s approach:
- “How do you handle change orders?”
- “Can you show me a recent schedule and payment structure?”
- “What’s your process for addressing delays or material shortages?”
- “How do you communicate progress week to week?”
If the answers feel evasive or inconsistent — take note.
You Deserve a Team You Can Trust
A remodel or addition isn’t just a transaction — it’s a collaboration. You should feel heard, respected, and well-informed throughout the process.
Whether you're in Liberty Lake, South Hill, Athol, or Airway Heights, we’d be honored to earn your trust.
📱 Call or text:509-890-0222
📧 Email: info@pnwbuild.com
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The Building Company
is proud to be a member of NAHB and NARI — upholding the highest standards in professionalism, ethics, and craftsmanship across the Inland Northwest.
